Frequently Asked Questions
Welcome to our Grand Prix-Ticketing FAQ page!
We’ve gathered answers to some of the most frequently asked questions about our Formula 1 tickets, events, and services to help you find what you need quickly. Whether you’re looking for details about purchasing F1 tickets, event schedules, or other helpful information, you’ll find it here. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our team at info@grandprix-ticketing.com. We are here to assist you every step of the way!
How do I place an order for Formula 1 tickets?
Ordering is very easy! Browse our website, select your desired race day(s), choose your preferred tickets, and complete your order online. Once you’ve successfully placed your order, we’ll confirm it via email and include your booking details. Our team will contact you shortly after the order confirmation with additional information.
Can I cancel my Formula 1 ticket order?
Cancellations are only allowed under specific conditions:
- More than 5 months before the event: You may cancel for a refund (up to 40% depending on the cancellation time).
- Between 1-5 months before the event: You may cancel for a refund (up to 30% depending on the cancellation time).
- Less than 1 month before the event: Cancellations are not allowed.
Please refer to our full Terms & Conditions in our Cancellation Policy section for more details
When will I receive my Formula1 tickets?
We aim to deliver tickets at least 1 to 7 days before the event. Most tickets are eTickets and will be sent via email free of charge. For physical tickets, delivery times may vary, and shipping fees may apply.
What should I do if I haven’t received my Formula 1 tickets?
If your eTickets have not arrived at least 48 hours before the match, please contact our support team. For physical tickets, contact us immediately if you suspect a delay—we’ll help resolve the issue as quickly as possible.
If I order multiple Formula 1 tickets, am I guaranteed to sit next to each other?
Yes! At Grand Prix-Ticketing we guarantee two seats next to each other. If you are looking to order more than two tickets, please contact us directly through the contact form or drop us an email at info@grandprix-ticketing.com for more information.
Can I resell my Formula 1 tickets?
Grand Prix-Ticketing sells tickets to individuals for personal use only. The resale of these tickets may be restricted by the event organizers. If the organizer cancels the ticket due to resale, we cannot be held responsible.
Are there any additional fees for my Formula 1 tickets?
Yes, there may be additional costs, including
- Service Fees
- Shipment Fees (for physical tickets)
These fees will be clearly outlined during the checkout process.
What happens if the event is canceled or postponed?
If the event is canceled or postponed due to reasons such as weather conditions or other unforeseen circumstances:
- Event cancellation: According to our Buyer Guarantee, you will receive a full refund of the ticket price, including shipping.
- Postponed event: Your tickets may remain valid for the rescheduled event. However, your eligibility is always subject to the organization of each individual event.
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, etc.)
- Apple Pay
- The checkout will specify other payment methods.
The price on the Formula 1 tickets is less than I paid, why is that?
As we are a reseller, there are several factors that influence the price you pay. The availability of the Formula 1 tickets, the mode of delivery, and the supply and demand for the tickets determine the selling price. Because of this, prices might change daily, and occasionally the selling price differs from the initial price.
Do I need to bring ID or passport to the event?
Yes, it’s recommended that you bring your ID or passport to the event in case the event organizers require identification to verify your ticket. Grand Prix-Ticketing is not responsible if you are denied access due to the lack of ID or passport.
Can I print my eTicket on any paper?
- If you want to print your eTicket, it must be printed on white A4 paper in portrait orientation using an ink or laser printer. Any partial or damaged prints, or non-paper versions (e.g., on mobile phones or screens), will not be accepted at the event. We always recommend doing this.
- At the majority of the events, it is also possible to show your mobile phone with your rugby ticket displayed. Please ensure your phone is fully charged and the brightness is set to 100.
What if I lost my Formula 1 ticket?
Unfortunately, lost, stolen, or damaged Formula 1 tickets cannot be replaced. Please ensure you store your tickets securely after receiving them.
Can I choose where my (physical) tickets will be delivered?
- Yes, you can specify a delivery address at the time of purchase. For physical tickets, we deliver to the address you provide. If your address changes, please notify us promptly.
- The majority of orders are fulfilled with eTickets, which arrive via email for your convenience.
How do I contact GrandPrix-Ticketing for further questions or issues?
You can reach our support team by:
- Email: info@grandprix-ticketing.com
- Contact Form: Available on our website under the Contact Us section.